Frequently Asked Questions (FAQ)

I would like to Contact your team. What are your Operating Hours?

Our office is open from Monday to Friday, 9am to 6pm.

If you need any assistance regarding the servicing of the equipment that you purchased from us, you can contact +65 6779 4500 for assistance.

What Payment Methods do you accept?

Currently, we accept payment by Bank Transfer, PayPal or Credit Cards.

What Credit Cards do you accept?

As we accept Credit Card payments via PayPal’s system, any Credit Card that PayPal accepts, we accept.

Based on the latest PayPal update (8 March 2019), we accept “Visa, MasterCard, American Express or Discover Credit Cards, or Debit Cards displaying a MasterCard, Visa or American Express logo”. (https://www.paypal.com/sg/smarthelp/article/which-cards-can-i-use-with-my-paypal-account-faq1119)

What if my order has a value that exceeds my Credit Card’s credit limit?

If your order has a value that exceeds your Credit Card’s credit limit, just choose the “Bank Transfer” payment option when you are checking out your cart.

Please contact us with proof of your bank transfer once you have bank transferred the payment for your order to us. We will then arrange for the delivery of your order. To contact us, you can call us at +65 6779 4500 or email us at [email protected].

Can you remove/help me dispose of my existing equipment when you deliver my order?

Yes, we can. However, you need to make a request for us to remove/dispose your existing equipment where removal/disposal charges will apply. To make a request for us to remove/dispose your existing equipment or for more information on removal charges, please call us at +65 6779 4500 or email us at [email protected].

 

Were your questions answered on this page? If not, please call us at +65 6779 4500 (Monday – Friday, 9am – 6pm) or email us at [email protected] to ask. Our team of professionals are ready to answer any of your queries!